Run since the day they opened by Paul Toulson and Richard Jones, two directors at the same counter at unit Su 49, Royal Victoria Place. Bespoke pieces sketched at the counter and rendered in CAJD before any metal is cut. Inherited rings remounted using the original gold. Repairs and watches on the premises. 24 years on the same mall deck, same AnchorCert chart on the wall.
A conversation at the counter, a sketch on paper, then a CAJD render of the ring (or earrings, or pendant) you have in mind. The render is photographic-quality, virtually placed on your own hand, before any metal is committed. Approve the render, then the piece is cast and finished by our UK workshop.
Indicative 3 to 6 weeks once the render is signed offAn inherited ring that no-one wears. Earrings recovered from an estate. A pendant from the 1960s. Bring the piece in, we recover the stones, and design something the wearer will actually wear. Original gold can be melted and re-used in the new mount, so the metal carries forward.
Five-step process, typically 4 to 8 weeks from sign-offRing resizing, claw retipping, chain and clasp soldering, stone replacement and setting, polishing and rhodium re-plate, re-shanking. All work taken in at the counter with a free written estimate before anything is started. UK workshop, no postal trade-house in Birmingham.
Free estimate at the counter, turnaround quoted on the pieceBattery changes and strap fitting while you wait. Repairs and servicing of all brands at the counter: Rolex, Cartier, Tag Heuer, Seiko, Tissot, Breitling, Gucci. Counter stocks Seiko (including Astron), Citizen, Michel Herbelin, Rotary, Casio, Bering, TW Steel and Zeppelin.
Battery and strap same day, services quoted on the piece
Twenty-three years later, the same two directors are at the same counter. No succession, no rebrand, no second branch. Companies House lists not a single resignation since the day the company was incorporated. The AnchorCert diamond-grading chart that went on the wall in the early 2000s is still on the wall today, and is still what we use to talk a customer through the 4Cs against the stone in front of them.
The bench has been kept in the building from the start. Bespoke rings are sketched at the counter and rendered in CAJD before any metal is cut. Inherited rings are remounted by hand, with the original gold melted and carried forward into the new piece. Repairs and watch servicing are taken in at the counter with a free written estimate.
“The person at the counter is the person at the bench. The render you sign off is the ring you collect.” Counter principle, since 2002
Most high-street chains take a bespoke commission, package it up, and send the design brief to a trade workshop in Birmingham or Hatton Garden. The customer never meets the person who makes the piece. We keep the design conversation, the render, and the workshop in our hands from start to finish.
You bring the brief in your head, or photos on your phone, or an inherited ring in a velvet pouch. We sketch with you at the counter against the AnchorCert chart, sizing the stone budget against the 4Cs in front of you. No appointment needed for a first conversation; longer design sessions are bookable.
Computer-Aided Jewellery Design produces a photographic-quality render in minutes, virtually placed on your own hand. You see the proportions of the stone against your finger, the setting style, the band width, the metal colour. The render is what gets signed off. Nothing is committed to metal until you approve it.
Cast and finished by our UK workshop. Three to six weeks from sign-off to finished piece, depending on the complexity of the setting and the calibration of the stones. Collection is at the counter; for a proposal you can pre-arrange a quiet appointment outside the busy Saturday window.
A short form for an indicative reply by email. For a full design conversation, book a free 30-minute virtual call (Skype, WhatsApp or Facebook) or come into the counter at 239 Royal Victoria Place. Most engagement-ring commissions still happen at the counter so we can see the hand; virtual works well for first-pass design, remodelling discussions and watch enquiries.
239 Royal Victoria Place
Tunbridge Wells
Kent TN1 2SS
Phone · 01892 533307
Email · info@toulsonjonesjewellers.co.uk
Find us · Upper deck of Royal Victoria Place, between The Pantiles and Tunbridge Wells station. The mall sits in the centre of town with parking on the deck above the centre.
Quiet appointments. Saturdays at the counter run busy. For a proposal-ring conversation or a longer remodelling session, book a quiet appointment Monday to Friday and we will set the counter aside.
Yes. The conversation starts at the counter with a sketch and your reference photos. We then use CAJD (Computer-Aided Jewellery Design) software to produce a photographic-quality render in minutes, virtually placed on your hand at the counter so you can see the proportions. Nothing is cast until you approve the render. The render is part of the design, not an upsell.
Yes, this is one of our core lines. Bring the piece in, we will recover and assess the stones (older cuts and Edwardian or Victorian settings need careful handling), and design a new piece around them. Original gold can be melted and re-used in the new mount where you want the metal to carry forward. Five-step process: consultation, design, stone selection, workshop, finished piece.
9ct and 18ct yellow, white and rose gold, platinum, palladium, and titanium for wedding bands. All metals stamped and hallmarked. We will talk you through the choice at the counter against the budget and the wear pattern of the ring (a hand-worker's ring is different from an evening ring).
Yes. All diamonds are ethically sourced and certified by internationally recognised laboratories, principally GIA and IGI. We stock lab-grown diamonds alongside mined ones as a transparent option, and the AnchorCert grading chart at the counter is what we use to talk you through the 4Cs against the stone in front of you.
Yes. The free 30-minute jewellery-advice virtual call runs on Skype, WhatsApp or Facebook, and is available for anything jewellery or watch related. Most engagement-ring commissions still happen at the counter so we can see the hand, but the virtual call is good for first-pass design conversations, valuations and remodelling enquiries.
Unit Su 49, on the upper level of Royal Victoria Place. The mall sits between The Pantiles and Tunbridge Wells station. If you are walking up from the station, take the entrance opposite Tunbridge Wells Library and we are on the right as you reach the upper deck. Plenty of mall parking; the deck above the centre is the easiest run-in.